Privacy Policy
 
Information Collection and Use

Registration

In order to use this Application and its Services, you must first create a user account by completing the registration form. During registration you are required to give valid contact information. We use this information to contact you about the Application and its Services.

After registering with the Application, we use your email address to provide you with occasional communications (See ‘Communications’). These communications are intended to give you a better understanding of the Application. You have the option not to receive these communications (see 'Choice and Opt-out').

If you purchase product or service from Us, we request certain personally identifiable information from you on our order form. You must provide contact information (e.g full name, billing address etc.) and financial information (e.g. credit card number, expiration date etc.). We use this information for billing purposes. If We have trouble processing an order, We will use this information to contact you. (See ‘Communications’)


Profile information

We store information that we collect through user input, cookies, log files, and user surveys to create a 'profile' of preferences. This profile information includes each of the following categories:

  1. Registration Information: first name, last name, email address, password
  2. Order Information: credit card number, credit card expiration, billing address
  3. Preferences: profile information that explains how the software is utilised

Details of the user profile are used to contact the User and provide tailored promotions and marketing offers and to improve the content of the Application.

Profile information may be updated at any time by clicking on the User Account' link while the User is logged into his/her account.


Surveys conducted by intelii

From time-to-time we may request you to participate in surveys on our Application or any other product of intelii. We will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.


Recommend us

If you choose to use our referral service to recommend our Application to a friend, we request you for your friend's name and email address. We will automatically send your friend a one-time email inviting him/her to visit the Application. intelii stores this information for the sole purpose of sending a one-time email and tracking the success of our referral system. This tracking is necessary so that we may provide incentives to the users who have initiated the referral. Anyone who has been referred to our Application may contact SurveyOctopus@intelii.com and request to be removed from our database.


User created and collected information

SurveyOctopus is a web-based application for conducting surveys. All information shared with SurveyOctopus during the creation of a survey is owned exclusively by the administrator of that survey. By the nature or how our service works, surveys need to be shared via a URL on the Internet. We provide the option to password protect your surveys if they contain sensitive content.
Email addresses uploaded to the system for the purpose of sending survey invitations and email communication are owned solely by the survey administrator. We will not share any information uploaded to the system with any 3rd parties.

Data collected through surveys is owned solely by the survey administrator. By default, the data is only accessible by providing a username and password and logging into the Application. We will not use any of the data collected.


Communications

Product updates and instructions

We will occasionally send you information on product enhancements, new services, and additional instruction on utilising our Application and its Services. You have the option not to receive these communications.


Service-related Announcements

We will send you strictly service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Service-related emails are also sent confirming billing transactions, account upgrades, and account cancellations.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your account.


Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.


Information Sharing and Disclosure

Personally Identifiable Information Sharing with Partners

We do not share any personally identifiable information with any third parties except if a user specifically requests a service from one of our partnering companies, their personally identifying information will be shared. The partnering company may contact them directly regarding their inquiry. Any requests of partnering companies are initiated solely by the user and will be clearly indicated that a partnering company offers the requested service.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.


Opt-out

If you no longer wish to receive our product updates, you may opt-out of receiving them by following the instructions included in each product update email.


Web Analytics

We use a third-party tracking service called Google Analytics that uses cookies to track non-personally identifiable information about visitors to our Application in aggregate form. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the Application, to track users' movements around the Application and to gather demographic information about our user base as a whole.

IP addresses are tied to personally identifiable information to identify the country of origin of the user.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this Application. We do not link the information we store in cookies to any personally identifiable information you submit while on our Application.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our Application and validate that you have logged into your administrative account. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's 'help' file.

If you reject cookies, the Application will not function properly after logging in to your administrative account.


Blog

If you use SurveyOctopus Blog, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in our Blog.


Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may update or cancel your account at any time by logging into the system and clicking on the User Account' link. Options for updating your profile and account cancellations are available here.


Security

We give utmost importance to your personal information. When you submit sensitive information such as credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow the industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


Changes to this Privacy Policy

We reserve the right to modify this privacy statement at any time. If we make any changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.


Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at support@SurveyOctopus.com.

 
Help    FAQs    Support
About Us    Team    Partners    Blog    Contact Us
Terms of Use    Privacy Policy   
Copyright ©2010 intelii (Pvt) Ltd. All Rights Reserved.
   

  Compatible with
  6 & above